Disclaimer
While every reasonable effort is made to ensure that the information provided on this site is accurate, no guarantees for the currency or accuracy of information are made. This website and material relating to information, products and services (or to third party information, products and services), is provided ‘as is’. It is provided without any representation or endorsement made and without warranty of any kind, whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. In no event am I liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of, data or profits arising out of or in connection with the use this website.
Magpie Counselling Privacy Statement
Your privacy is very important to me and you can be confident that your personal information will be kept safe and secure and will only be used for the purpose it was given to me. I adhere to current data protection legislation, including the General Data Protection Regulation (EU/2016/679) (the GDPR), the UK-GDPR, the Data Protection Act 2018 and the Privacy and Electronic Communications (EC Directive) Regulations 2003. This privacy notice tells you what I will do with your personal information from initial point of contact through to after your therapy has ended, including:
I am registered with the Information Commissioner’s Office
My registration number is ZB158878. My postal address is: Magpie Counselling, Arcade Business Centre, Arcade Road, Littlehampton, BN17 5AR. My phone number is: 07547 273605. My email address is: [email protected]
My lawful basis for holding and using your personal information
The GDPR states that I must have a lawful basis for processing your personal data. There are different lawful bases depending on the stage at which I am processing your data. I have explained these below:
How I use your information
Initial contact
When you contact me with an enquiry about my counselling services, I will collect information to help me satisfy your enquiry. This will your name, location you wish to access therapy in, your contact details and any other personal information you choose to disclose at this point. Alternatively, your GP or other health professional may send me your details when making a referral or a parent or trusted individual may give me your details when making an enquiry on your behalf.
If you decide not to proceed, I will ensure all your personal data is deleted within six months. If you would like me to delete this information sooner, just let me know. If you decide to be added to the Waiting List, your contact details will be stored and you will be contacted when a suitable session becomes available, usually via email.You can be removed from the waiting list at any time by contacting me and your details will be deleted within six months. If you would like me to delete this information sooner, just let me know.
While you are accessing counselling
Your counselling sessions are confidential and this confidentiality will apply to any records in accordance with relevant Data Protection legislation. All counsellors are required to be in supervision and I will take relevant issues from our sessions to supervision to ensure the highest standard of care and professionalism. You will be referred to anonymously and supervision sessions and data are bound by the same confidentiality policy and professionalism as your counselling sessions.
In exceptional circumstances confidentiality might be broken. In all cases I will aim to discuss with you first and seek to gain your consent. Such circumstances could include:
I will always try to speak to you about this first, unless there are safeguarding issues that prevent this.
I will keep a record of your personal details to help the service run smoothly. These details are kept securely in a locked filing cabinet in my office. Your identifiable details, such as surname and address are kept separately from any sessions notes in a locked filing cabinet in a separate office. No personal records are shared with any third party. I will keep written notes of each session, these are kept as a paper copy only in a locked filing cabinet in my office with some basic details about you, such as your first name and telephone number. For security reasons I do not retain text messages for more than six months if not important. If there is relevant information contained in a text message or email, I will make a note of it in your paper written records. Likewise, any email correspondence will be deleted after six months if it is not important. If necessary, I will keep any important electronic data such as email or text message on a password protected phone and/or computer for the duration of your contract and for five years after our last contact. This is necessary for insurance purposes, and can be helpful if you decide to come back to counselling within that time.
After counselling has ended
Once counselling has ended your records will be kept for five years from the end of our contact with each other and are then securely destroyed. If you want me to delete your information sooner than this, please tell me.
Third party recipients of personal data
I do not routinely share your data with any third party, except for Supervision purposes where you are referred to by your initial only. If you contact me by third parties such as the Counselling Directory, please check their privacy policy to understand how they use your data.
Your rights
I try to be as open as I can be in terms of giving people access to their personal information. You have a right to ask me to delete your personal information, to limit how I use your personal information, or to stop processing your personal information. You also have a right to ask for a copy of any information that I hold about you and to object to the use of your personal data in some circumstances. You can read more about your rights at ico.org.uk/your-data-matters. If I do hold information about you I will:
• Give you a description of it and where it came from
• Tell you why I am holding its, tell you how long I will store your data and how I made this decision
• Tell you who it could be disclosed to
• Let you have a copy of the information in an intelligible form
You can also ask me at any time to correct any mistakes there may be in the personal information I hold about you. To make a request for any personal information I may hold about you, please put the request in writing addressing it to [email protected] If you have any complaint about how I handle your personal data please do not hesitate to get in touch with me by writing or emailing to the contact details given above. I would welcome any suggestions for improving my data protection procedures. If you want to make a formal complaint about the way I have processed your personal information you can contact the ICO which is the statutory body that oversees data protection law in the UK. For more information go to ico.org.uk/make-a-complaint.
Data security
I take the security of the data I hold about you very seriously and as such I take every effort to make sure it is kept secure. My devices are password protected, and encrypted where necessary and your most sensitive date such as session notes is kept in paper form in a pseudonymised format where possible. Your most personal data such as your full name, date of birth and address is kept in a separate, locked filing cabinet to your session notes, on an entirely different, secure site; my secure home office.
Visitors to my website
When someone visits my website, I use a third-party service, Weebly.com, Google Analytics and GoDaddy.com to collect standard internet log information and details of visitor behaviour patterns. I do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way that does not identify anyone. I do not make, and do not allow any company to make, any attempt to find out the identities of those visiting my website.
I use legitimate interests as my lawful basis for holding and using your personal information in this way when you visit my website.
I use Google Analytics so that I can continually improve my service to you. You can read their privacy policies here: https://policies.google.com/privacy?hl=en-GB
I also use Weebly.com, find out about their privacy policies here: https://www.weebly.com/uk/privacy and here https://www.weebly.com/in/privacy
I also use GoDaddy.com, find out about their privacy policies here: https://uk.godaddy.com/agreements/privacy
Like most websites we use cookies to help the site work more efficiently - find out about our use of cookies here: https://www.weebly.com/uk/privacy
No user-specific data is collected by me or any third party. If you fill in a form on my website, that data will be temporarily stored on the web host before being sent to me.
Your privacy is very important to me and you can be confident that your personal information will be kept safe and secure and will only be used for the purpose it was given to me. I adhere to current data protection legislation, including the General Data Protection Regulation (EU/2016/679) (the GDPR), the UK-GDPR, the Data Protection Act 2018 and the Privacy and Electronic Communications (EC Directive) Regulations 2003. This privacy notice tells you what I will do with your personal information from initial point of contact through to after your therapy has ended, including:
- Why I am able to process your information and what purpose I am processing it for
- Whether you have to provide it to me
- How long I store it for
- Whether there are other recipients of your personal information
- Whether I intend to transfer it to another country
- Whether I do automated decision-making or profiling
- Your data protection rights. I am happy to chat through any questions you might have about my data protection policy and you can contact me via email [email protected] or by telephone 07547 273605
I am registered with the Information Commissioner’s Office
My registration number is ZB158878. My postal address is: Magpie Counselling, Arcade Business Centre, Arcade Road, Littlehampton, BN17 5AR. My phone number is: 07547 273605. My email address is: [email protected]
My lawful basis for holding and using your personal information
The GDPR states that I must have a lawful basis for processing your personal data. There are different lawful bases depending on the stage at which I am processing your data. I have explained these below:
- If you have had therapy with me and it has now ended, I will use legitimate interest as my lawful basis for holding and using your personal information
- If you are currently having therapy or if you are in contact with me to consider therapy, I will process your personal data where it is necessary for the performance of our contract
- The GDPR also makes sure that I look after any sensitive personal information that you may disclose to me appropriately. This type of information is called ‘special category personal information’. The lawful basis for me processing any special categories of personal information is that it is for provision of health treatment (in this case counselling) and necessary for a contract with a health professional (in this case, a contract between me and you)
How I use your information
Initial contact
When you contact me with an enquiry about my counselling services, I will collect information to help me satisfy your enquiry. This will your name, location you wish to access therapy in, your contact details and any other personal information you choose to disclose at this point. Alternatively, your GP or other health professional may send me your details when making a referral or a parent or trusted individual may give me your details when making an enquiry on your behalf.
If you decide not to proceed, I will ensure all your personal data is deleted within six months. If you would like me to delete this information sooner, just let me know. If you decide to be added to the Waiting List, your contact details will be stored and you will be contacted when a suitable session becomes available, usually via email.You can be removed from the waiting list at any time by contacting me and your details will be deleted within six months. If you would like me to delete this information sooner, just let me know.
While you are accessing counselling
Your counselling sessions are confidential and this confidentiality will apply to any records in accordance with relevant Data Protection legislation. All counsellors are required to be in supervision and I will take relevant issues from our sessions to supervision to ensure the highest standard of care and professionalism. You will be referred to anonymously and supervision sessions and data are bound by the same confidentiality policy and professionalism as your counselling sessions.
In exceptional circumstances confidentiality might be broken. In all cases I will aim to discuss with you first and seek to gain your consent. Such circumstances could include:
- Where you as the client give consent for a confidence to be broken
- Where I feel it is appropriate to consult with or involve other professionals such as your GP in circumstances where there is risk of harm to you or a third party
- Where in extreme cases I am legally compelled by a court of law
- Where statutory law requires me to inform the relevant authorities, such as with terrorist activities, money laundering, drug trafficking or abuse of a child or vulnerable adult
I will always try to speak to you about this first, unless there are safeguarding issues that prevent this.
I will keep a record of your personal details to help the service run smoothly. These details are kept securely in a locked filing cabinet in my office. Your identifiable details, such as surname and address are kept separately from any sessions notes in a locked filing cabinet in a separate office. No personal records are shared with any third party. I will keep written notes of each session, these are kept as a paper copy only in a locked filing cabinet in my office with some basic details about you, such as your first name and telephone number. For security reasons I do not retain text messages for more than six months if not important. If there is relevant information contained in a text message or email, I will make a note of it in your paper written records. Likewise, any email correspondence will be deleted after six months if it is not important. If necessary, I will keep any important electronic data such as email or text message on a password protected phone and/or computer for the duration of your contract and for five years after our last contact. This is necessary for insurance purposes, and can be helpful if you decide to come back to counselling within that time.
After counselling has ended
Once counselling has ended your records will be kept for five years from the end of our contact with each other and are then securely destroyed. If you want me to delete your information sooner than this, please tell me.
Third party recipients of personal data
I do not routinely share your data with any third party, except for Supervision purposes where you are referred to by your initial only. If you contact me by third parties such as the Counselling Directory, please check their privacy policy to understand how they use your data.
Your rights
I try to be as open as I can be in terms of giving people access to their personal information. You have a right to ask me to delete your personal information, to limit how I use your personal information, or to stop processing your personal information. You also have a right to ask for a copy of any information that I hold about you and to object to the use of your personal data in some circumstances. You can read more about your rights at ico.org.uk/your-data-matters. If I do hold information about you I will:
• Give you a description of it and where it came from
• Tell you why I am holding its, tell you how long I will store your data and how I made this decision
• Tell you who it could be disclosed to
• Let you have a copy of the information in an intelligible form
You can also ask me at any time to correct any mistakes there may be in the personal information I hold about you. To make a request for any personal information I may hold about you, please put the request in writing addressing it to [email protected] If you have any complaint about how I handle your personal data please do not hesitate to get in touch with me by writing or emailing to the contact details given above. I would welcome any suggestions for improving my data protection procedures. If you want to make a formal complaint about the way I have processed your personal information you can contact the ICO which is the statutory body that oversees data protection law in the UK. For more information go to ico.org.uk/make-a-complaint.
Data security
I take the security of the data I hold about you very seriously and as such I take every effort to make sure it is kept secure. My devices are password protected, and encrypted where necessary and your most sensitive date such as session notes is kept in paper form in a pseudonymised format where possible. Your most personal data such as your full name, date of birth and address is kept in a separate, locked filing cabinet to your session notes, on an entirely different, secure site; my secure home office.
Visitors to my website
When someone visits my website, I use a third-party service, Weebly.com, Google Analytics and GoDaddy.com to collect standard internet log information and details of visitor behaviour patterns. I do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way that does not identify anyone. I do not make, and do not allow any company to make, any attempt to find out the identities of those visiting my website.
I use legitimate interests as my lawful basis for holding and using your personal information in this way when you visit my website.
I use Google Analytics so that I can continually improve my service to you. You can read their privacy policies here: https://policies.google.com/privacy?hl=en-GB
I also use Weebly.com, find out about their privacy policies here: https://www.weebly.com/uk/privacy and here https://www.weebly.com/in/privacy
I also use GoDaddy.com, find out about their privacy policies here: https://uk.godaddy.com/agreements/privacy
Like most websites we use cookies to help the site work more efficiently - find out about our use of cookies here: https://www.weebly.com/uk/privacy
No user-specific data is collected by me or any third party. If you fill in a form on my website, that data will be temporarily stored on the web host before being sent to me.
